Yes, it’s legitimate. Amazing customer service! They are so attentive. They send you emails on how to clean and maintain your dolls. They also recommend websites where you can buy clothes for your dolls. They really want you to love your doll. I really like her team because they are incredible and charming. She is a very beautiful woman! I am very happy with my doll. You can see that the designer put a lot of effort into every detail and strived for perfection. If I ever want another one, I know where to get it.